Ordering Information

 Please take a moment to read through our shipping terms and store policies when placing an order.

Want to find us locally?

Visit C&S Jewelry in Austin at Blackmail Boutique (1202 S Congress Ave, 78704).

Also find us at Women and Their Work Art Gallery (1710 Lavaca St, 78701).

Shipping & Returns

All US purchases over $250 are sent with "signature due upon delivery" to prevent the delivery agent from leaving your purchase on a doorstep unattended. Tracking and insurance provided by the carrier will also be included. 

Custom made jewelry will ship within approximately two weeks time. If you have a deadline, please contact the studio prior to ordering. C&S Jewelry does not offer "rush service" as each piece is created by hand in our Austin studio, after the order is submitted. Your patience is appreciated!

C&S uses FedEx and USPS Priority specifically to minimize transit time and therefore minimize damage. However, things can happen no matter how well packed an item is and therefore all items are insured for their full value.

If you receive an item that has been damaged in transit, contact C&S directly via email immediately.

International Orders: All customs and duty charges are the customer's responsibility. C&S will not fraudulently mark shipments as gifts. International orders are also sent insured.

If you do not see your country quoted for shipping, please email us directly with your city/country and the item you are interested. If possible, C&S will send you a shipping quote with a link in order to complete your purchase. C&S does not ship to forwarding companies and reserves the right to refuse any sale.

NOTE: International shipments refused for high import taxes are not returned by international post offices. Please be aware of your import taxes before ordering.


Exchange Policy


Due to the unique nature of our jewelry and as each piece is made to order, C&S does not offer refunds. If you are unsure about a piece, please contact the studio prior to ordering. We are always happy to answer any questions you may have! 

All C&S rings are made to size. If you are unsure of your correct size please visit any fine jewelry store to be accurately sized. Many C&S rings can be made as an adjustable ring, simply contact us for details. If you receive a ring that isn't the perfect fit, a trusted jeweler will have no issues re-sizing as each of our rings are made from sterling silver, bronze or solid gold.

As a custom studio, we are firm on our refund policy. However, if you are unhappy with your C&S piece, a store exchange credit may be the solution you are looking for. Customers must contact C&S within 72 hours of receipt of your order to qualify for an exchange.

To request an exchange credit, please follow these simple steps:

1. Contact C&S at info@chaseandscout.com within 72 hrs (3 days) of receipt of your order. DO NOT return an item without contacting first.

2. Once you have received an exchange confirmation from C&S, repack the item carefully in its original packaging.


3. Ship item with tracking and insurance for the full value of the piece. This is for your protection while it is in transit. If you fail to provide either of these, should the package be lost or damaged, C&S will not be responsible for replacement or store credit.


4. Notify C&S that the item has been sent and include the required tracking information.
 

5. Once the item is received, inspected and approved for restocking, you will be issued a store credit to better pick out the perfect piece. EASY!

(C&S does not refund or credit shipping in either direction for exchanges.)

Returns are no fun for anyone -- please let us know if we can be of service in answering any questions you may still have prior to making your purchase.



Repairs

C&S jewelry guarantees quality of craftsmanship and will repair your jewelry within one year of purchase. To have a piece repaired contact C&S at info@chaseandscout.com to receive a Repair Authorization Number. For shipping, refer to the exchange steps listed above. Please include the provided RA# to the outside of the package and ensure adequate padding when shipping merchandise. Include insurance and tracking as C&S is not responsible for packages that are lost or damaged. (Customers are responsible for shipping fees in both directions.) 

Once received, the work will be assessed and a quote will be issued prior to initiating any repair work.


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It is part of our ideology to always treat our collectors with kindness and understanding. We strive to treat our customers with respect and hope you will extend us the same courtesy. All designs copyright C&S, all designs are registered with the US Copyright office.