Ordering and FAQs

Please take a moment to read through our shipping terms and store policies when placing an order.

Want to find us locally?

Visit C&S Jewelry in Austin at Blackmail Boutique (1202 S Congress Ave, 78704).

Also find us at Women and Their Work Art Gallery (1710 Lavaca St, 78701).

How about layaway options?

Layaway options are available with prior approval, please contact us via email at layaway@chaseandscout.com to arrange for an item to be reserved for you. No more than 3 payments will be allowed for one purchase. A non-refundable 20% deposit will be required, and shipping is due when the final payment is made. Layaway is not available in conjunction with discounts and/or promotions.

Do you have an Affiliate Program? Yes we do. Use the Contact Form for more info.

Caring for your Chase and Scout Jewelry

Each piece of Chase and Scout jewelry is made by hand. Please remove your jewelry before bathing, doing the dishes, etc. or sweaty activity as the moisture can damage some stones or remove the patina. Please be aware that while the patinas have been protected with sealant, no patina is permanent and will change slightly over time. Never spray perfumes on any piece of handmade jewelry and be aware that creams, oils or moisturizers can remove patina, or even etch the metals with repeated exposure. Never clean jewelry with commercial jewelry cleaners or in ultra sonic immersion cleaners as these can damage certain stones and remove the patina. To clean wash with mild soap and cool to warm water (not Hot!), then dry gently with a soft cloth. Returns will absolutely not be accepted if an item has been damaged resulting from poor care.

Shipping & Returns

Each item on Chase and Scout is made to order, and by hand. Creation time can take up to 12 business days but generally my work is ready to ship within 5 business days. Hand fabricated components will vary slightly as each piece is individually created by hand.

All US purchases over $250 are sent with "signature due upon delivery" to prevent the delivery agent from leaving your purchase on a doorstep unattended. Tracking and insurance provided by the carrier will also be included. 

Custom made jewelry will ship within approximately two weeks time. If you have a deadline, please contact the studio prior to ordering. C&S Jewelry does not offer "rush service" as each piece is created by hand in our Austin studio, after the order is submitted. Your patience is appreciated!

C&S uses FedEx and USPS Priority specifically to minimize transit time and therefore minimize damage. However, things can happen no matter how well packed an item is and therefore all items are insured for their full value.

If you receive an item that has been damaged in transit, contact C&S directly via email immediately.

International Orders: All customs and duty charges are the customer's responsibility. C&S will not fraudulently mark shipments as gifts. International orders are also sent insured.

If you do not see your country quoted for shipping, please email us directly with your city/country and the item you are interested. If possible, C&S will send you a shipping quote with a link in order to complete your purchase. C&S does not ship to forwarding companies and reserves the right to refuse any sale.

NOTE: International shipments refused for high import taxes are not returned by international post offices. Please be aware of your import taxes before ordering.


Chase and Scout reserves the right to cancel orders for any reason with a full refund to the purchaser.


Exchange Policy


Due to the unique nature of our jewelry and as each piece is made to order, C&S does not offer refunds. If you are unsure about a piece, please contact the studio prior to ordering. We are always happy to answer any questions you may have! 

All C&S rings are made to size. If you are unsure of your correct size please visit any fine jewelry store to be accurately sized. Many C&S rings can be made as an adjustable ring, simply contact us for details. If you receive a ring that isn't the perfect fit, a trusted jeweler will have no issues re-sizing as each of our rings are made from sterling silver, bronze or solid gold.

As a custom studio, we are firm on our refund policy. However, if you are unhappy with your C&S piece, a store exchange credit may be the solution you are looking for. Customers must contact C&S within 72 hours of receipt of your order to qualify for an exchange.

To request an exchange credit, please follow these simple steps:

1. Contact C&S at info@chaseandscout.com within 72 hrs (3 days) of receipt of your order. DO NOT return an item without contacting first.

2. Once you have received an exchange confirmation from C&S, repack the item carefully in its original packaging.


3. Ship return items with tracking and insurance for the full value of the piece. This is for your protection while it is in transit. If you fail to provide either of these, should the package be lost or damaged, C&S will not be responsible for replacement or store credit.


4. Notify C&S that the item has been sent and include the required tracking information.
 

5. Once the item is received, inspected and approved for restocking, you will be issued a store credit to better pick out the perfect piece. EASY!

(C&S does not refund or credit shipping in either direction for exchanges.)

Returns are no fun for anyone -- please let us know if we can be of service in answering any questions you may still have prior to making your purchase.


Repairs

C&S jewelry guarantees quality of craftsmanship and will repair your jewelry within 6 months of purchase for fabrication related problems. To have a piece repaired contact C&S at info@chaseandscout.com with photos and a description of the problem to find out what a repair might cost. For shipping, refer to the exchange steps listed above. Please include the provided RA# to the outside of the package and ensure adequate padding when shipping merchandise. Include insurance and tracking as C&S is not responsible for packages that are lost or damaged. (Customers are responsible for shipping fees in both directions.) 

Once received, the work will be assessed and a repair cost quote will be issued prior to initiating any repair work.

 

Ethical Sourcing

C&S is firmly grounded in representations of the natural realm. Much of my focus is on  creating permanent adornment and highly personal regalia based on the more fleeting aspects of nature. Working with staff from the Texas nature conservancy, and several local taxidermists, I am able to model works on wildlife that has passed on due to natural causes.  While my work is highly detailed and very realistic, I do not support the intentional destruction of nature for fashion. 


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It is part of our ideology to always treat our collectors with kindness and understanding. We strive to treat our customers with respect and hope you will extend us the same courtesy. All designs copyright C&S, all designs are registered with the US Copyright office. Purchase does not convey the right to reproduce.